SHIPPING POLICY

Order Processing Time

Orders typically take 3-5 business days to process after approval. For customized orders, please approve or finalize any changes within 3 days to avoid delays. Orders will be on hold until approval, which may affect the delivery date.

Shipping Timeframe

Standard shipping typically takes 8-12 business days. Delivery times may vary based on your location and chosen shipping method.

Shipping Options

We use the fastest available shipping method based on your selected delivery date. Guaranteed delivery dates are provided at checkout.

Delivery Address

We require a physical address for delivery. We also ship to APO/FPO addresses via USPS, though delivery times may vary.

International Orders

Prices are firm unless changes to size or quantity are requested. Free shipping is available for small orders, with minimal fees for larger orders.

Tracking Your Order

You'll receive an email notification once your order is shipped.

Issues with Delivery

If your package is delayed, lost, or marked as delivered but not received, please contact the courier immediately to file a claim. Claims must be filed within 15 days of the delivery date. For missing items or other concerns, email us at support@handpickedpal.com with your order number.

Complaints and Returns

Customers have 30 days from the delivery date to file a complaint. Please email us with your order number, a description of the issue, and supporting photos. If the error is confirmed, return the entire order at your own expense for a full refund or replacement. Refunds or replacements will be processed within 7-10 business days after the order is returned.

For Return and Refund 

Please refer to the Refunds/Returns Policy.